Terms
Arochar Suits Direct and its parent, subsidiaries and affiliates, provide their services to you via Arochar.co.uk, subject to the following conditions. Arochar Suits Direct and its parent, subsidiaries and affiliates may be referred to on this site simply as "Arochar Suits". If you visit or shop at Arochar.co.uk, you accept these conditions. Please read them carefully.  We may change these terms from time to time without notice to you.  Changes will apply to any subsequent orders received.

1. Your Account
a. General Disclaimer
All products sold on Arochar Suits are intended to be sold to adults over the age of 18, who can purchase with a credit card or cheque.  Arochar Suits reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

b. Your Personal Information
If you use this site, we will take all reasonable precautions to keep the details of your order and personal information secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Credit card payments on this site are made using external merchant services, and your credit card details are not passed to us at any time.

c. Electronic Communications
When you visit Arochar Suits Direct or send e-mails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by electronic mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2. Your Order
a. Order Confirmation
We will notify you by email as soon as possible to confirm receipt of your order. Please note that neither email is acceptance of your order. We will notify again upon dispatch of your order.

b. Order Fulfillment
Tailoring of your item will begin 24 hours after authorisation of payment for the item has been obtained. Since all of our items are made to your specifications and take a great deal of time to construct, it will take approximately 5-6 weeks for your order to be processed. We make every effort to deliver goods within these timescales, but delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

c. Delivery Charges
Delivery charges will be made based on the items ordered and the location of the recipient. Delivery will be made by insured signed-for parcel post, and as such the liability for damage during transit will rest with the carrier.

d. Fabric Colour Reproduction
Arochar Suits Direct take great care with the fabric colour and patterns displayed. The limitations of colour reproduction and the individual colour settings of your screen may mean a very slight variation between the fabric shown on the screen and the fabric received. Every reasonable care has been taken to ensure that the descriptions and depictions are accurate.

e. Fabric Colour Consistency
While Arochar Suits Direct make great efforts to ensure our fabric colours remain consistent, due to the variable nature of yarn production, texture and hues of fabrics may vary over time. Thus, Arochar Suits Direct cannot guarantee that two items made in the same fabric colour, but ordered at intervals, will match perfectly in colour and texture.

f. Fabric Colour Availability
On rare occasions, the fabric colour requested for your item may not be available due to circumstances beyond our control. In thus case, we will contact you to offer you an alternate fabric colour. If this is unsatisfactory, any payment made for the item will be refunded in full.

g. Cancellations and Changes
Cancellations or changes in the order are possible up to 24 hours after the order is placed. After this, the tailoring of an item has begun, and cancellation is not possible. To cancel or change an order, you should e-mail us, quoting your order number. If a change in an order implies an increase in the amount of the order, we will advise you of this, and will require additional payment before the order can be completed. If a change in an order implies a decrease in the amount of the order (e.g. cancellation of a particular item), we will reimburse you for the appropriate amount.

i. Any Problems
If you are dissatisfied in any way with your order please contact us and we will deal with your complaint.

3. General Points
a. Pricing
All prices shown are sterling prices including 17.5% VAT payable by European Union residents. All prices are correct at the time of publishing online, but Arochar Suits Direct reserves the right to change its prices. If you have ordered and paid for an item, and the price of that item subsequently changes before delivery, such a change will not affect you. We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

b. Product Liability
We've selected our products on the basis that they will be used for personal use only and we will not be liable for any loss resulting from the commercial use of our products.

c. Legal Jurisdiction
All our consumer contracts are governed by English law and shall fall under the Exclusive Jurisdiction of the Courts of England and Wales. English is the only language offered for the conclusion of the contract.

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall not affect the validity and enforceability of any of the remaining conditions contained herein. This statement of Terms and Conditions does not affect your statutory rights.